CoolRide Blog

Customer Service in Chauffeured Transportation

Posted by Nate Strong on Wed, Nov 28, 2012

The Advantage of Flexibility


Chauffeured transportation and customer service are practically synonyms. Without exceptional service, a private chauffeured transportation company is no different than any other transportation business. Every established and respectable private transportation company prides themselves on providing the best possible service for their passengers.

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Tags: customer service, Limousine Service, Ground Transportation, Chauffeured Car Service, Airport Transfer, Group Transportation, Executive Travel, executive chauffeur, Airport Arrivals, Corporate Travel

Chauffeured Transportation...for Babies

Posted by Patrick Pace on Wed, Nov 21, 2012

Show Some Restraint


On one occasion, when I was driving as a chauffeur, I had met the young family for a curbside pick-up. I proceeded through the motions, as any good chauffeur would. I opened the passenger side rear door to allow the couple and their newbor entry, while I began to load their luggage. I noticed that they had with them a car seat for their baby, which was a relief, because the trip details I had didn’t show that any car seats were requested from our company. Then, as I normally do, I gently prompted the parents to install the seat because of their familiarity. The father nodded approvingly and I began to load their luggage. Soon, we began our forty mile drive to their destination.

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Tags: customer service, Limousine Service, Ground Transportation, Chauffeured Car Service, Airport Transfer, Executive Travel, executive chauffeur, Airport Arrivals, private transportation, Corporate Travel, Private Car Service

Chauffeured Transportation Is Executive Customer Service

Posted by Nate Strong on Wed, Nov 14, 2012

Dedicated to Service

For many, using a chauffeured car service is quite simple. The reservation is made, and when the time comes for your car to pick you up you get in and let the chauffeur drive you to your destination.  For the passenge,r it really is an enjoyable and easy experience, as it should be. However what you may not be aware of is how much time and preparation goes in to each reservation. From the dispatcher all the way to the chauffeur, there are many people who work together to make every chauffeured experience the best one possible for the passenger.

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Tags: customer service, Ground Transportation, Chauffeured Car Service, Executive Travel, executive chauffeur, private transportation, Corporate Travel